Title:

Intensive English for Hospitality Service Non-Credit Program

 Program Contents

Session I: Telling Story with Impact

Topics: The Arts of Story Telling, Extended Conversation, Tone, Impressive Expressions, Tourism Terminology and catchy words, how to begin and end the conversation, and summary skills

Session II:  Specific English for Tourism–Based Activities

Topics: The Arts of Persuasion, Conflict Resolution, Negotiation Skills, Vocabulary and Expressions, The Arts of Questioning.

Session III:  Cross–Cultural Understanding of People from Other Countries

Topics: Verbal and Non-Verbal Clues, Body Language, Distance and Gestures, Tone of Voice, Clothing, Appreciation, Do’s, and Don’ts, and Wrap-up.

Workshop Periods :  totally 45 hours, every Sundays from 9:00-15:00.

Session I:           October 4,11,18

Session II:       October 25, November 1, 8,

Session II:         November 15,22,29

Target Groups

Tour guides, Tour agents, Teachers, Personnel, and Consultants.

Only for 25 participants.

Applicant Qualification

At least B.A.in any field

 Workshop Fee:

15,000 Baht (Fifteen thousand baht net), inclusive of Refreshments, Lunch, and Certificate

Expected Outcomes

At the end of the workshop, the participants will communicate in English with confidence and proficiency. They will have fun using English naturally with their clients in different contexts. Their learning achievement will also enhance their organizational accountability and competitive advantage, including economic sustainability. All the participants are also entitled to accumulate their credit bank for 3 credits if they want to obtain another degree at Southeast Bangkok College. In addition, all the participants will get a certificate if they have attended at least 80 % of the workshop activities.

Lecturer Qualifications

The Faculty of Liberal Arts of Southeast Bangkok and The Language Institute of Thammasat University.